System Requirements

HiCAD

Extensive information on system requirements can be found in the White Paper.

 

We have summarized the most important questions for you in the following:

Which Windows operating systems are compatible with HiCAD?

HiCAD is compatible with Microsoft Windows 7, 8 and 10. Please note that Microsoft has completely discontinued support for Windows 7. Further information on compatibility can be found here.

Does the discontinuation of Windows ®7 affect the use of HiCAD?

Microsoft® will discontinue support for the Windows® 7 operating system in January 2020. Therefore, for compatibility reasons, HiCAD 2020 SP2 and HELiOS 2020 SP2 will be the last versions of our CAD or PDM system to support Windows® 7. Also the corresponding server operating systems (Windows Server 2008 R2 and older) will then no longer be supported.

With which products of the PDM system HELiOS is HiCAD compatible?

This depends on which of our HiCAD products you use. You always need at least the software generation of HELiOS that you use for HiCAD. You can find an overview here.

Which interfaces are available?

HiCAD can be interfaced with different systems like LogiKal, PartSolutions, KISSsoft and CADClick. Which versions are supported by the respective interface can be found here.

With which Microsoft Office versions is HiCAD compatible?

All HiCAD versions from 2018 on are compatible with all current Microsoft Office versions. In connection with VBA, however, there may be limitations.

Which browsers are compatible with HiCAD?

Internet Explorer 9-11, Edge, Mozilla Firefox and Google Chrome are compatible with all current HiCAD versions.

What are the minimum hardware requirements?

Prerequisites for the installation of our software are an Internet connection and an appropriate drive for the installation medium. In principle, any hardware that has the latest drivers for the applicable operating systems can be used. Please note that the graphics card drivers, for example, support the complete OpenGL command set. Only when using the HiCAD Point Cloud module you will need a significantly higher hardware configuration. This also depends on the project size. Further information and an example for an optimal hardware configuration can be found here.

HELiOS

Extensive information on system requirements for HELiOS can be found in this Whitepaper.

We have summarized the most important questions for you in the following:

HELiOS License Server

What is the HELiOS license server?

To be able to use HELiOS, you need to license the software. This can be done with 2 different types of licenses:

Network licenses

If you choose network (server-based) licensing, the license is directly linked to the hardware of the server that centrally manages the HELiOS licenses. These licenses can be used by any workstation in your network that is connected to this server.

However, network licenses can also be used if there is no network connection from the workstation to the server. For this purpose, a license can be temporarily used as a so-called commuter license by checking it out directly from the License Server.

Standalone licenses (local licenses)

Here the activation is directly linked to the hardware of the workstation where you are working with HELiOS.

To use network licenses, a License Server must be installed. The License Server performs and manages licensing in a multi-user environment. It provides an overview of all licenses and manages license requests of all users who want to run a HELiOS application.

What are the system and hardware requirements for the HELiOS License Server?

For licensing we use the software Sentinel RMS© from the company gemalto©. The License Server is basically a 32-Bit application. The other minimum requirements can be found here.

Does the License Server have to be installed on a separate server?

No, the License Server does not have to be installed on a separate server or on a server operating system.

What are the requirements for operating the License Server?

A static IP address is a prerequisite for the correct operation of the License Server. When using a virtual server, a static MAC address must be available. Furthermore, the License Server must not be installed together with a HELiOS client on the same computer, because both products share system information regarding licensing.

The License Server requires Internet access to activate or deactivate licenses.

Can the HELiOS License Server be operated in a virtual environment?

The license management based on Sentinel RMS© from gemalto© can be used in virtual environments.

HELiOS Database Server

What is the HELiOS Database Server?

HELiOS manages all meta data centrally in one database. This requires a Database Server that supports and provides the corresponding data management services. The Database Server (RDBMS) can be a Microsoft SQL Server or an Oracle Database Server.

Does the discontinuation of Windows ®7 affect the use of HELiOS?

Microsoft® will discontinue support for the Windows® 7 operating system in January 2020. Therefore, for compatibility reasons, HiCAD 2020 SP2 and HELiOS 2020 SP2 will be the last versions of our CAD or PDM system to support Windows ® 7. Also the corresponding server operating systems (Windows Server 2008 R2 and older) will then no longer be supported.

What are the system and hardware requirements for the HELiOS Database Server?

The hardware requirements primarily depend on the specifications of the respective RDBMS manufacturer (Microsoft / Oracle). You can find more information here.

Are there minimum requirements for main memory or hard disk space?

Yes, in addition at least 4 GB main memory. As the database size increases, memory should also be increased to ensure optimal performance. Additionally, at least 10 GB of free hard disk space. Actual requirements vary depending on the size of the database.

Is it possible to use a virtual server?

In principle, it is possible to use virtual servers. In this case, please ensure sufficient performance within the virtual environment.

Is it possible to use an SQL Express server?

For some time now, the productive use of SQL Server Express has also been possible. However, you should note that SQL Express has a limit (10 GB) for the size of each database and offers poorer performance than SQL Standard, especially on powerful hardware.

HELiOS Vault Server

What is the HELiOS Vault Server?

HELiOS stores all user data (files) either in a central file system or, optionally, in the HELiOS Vault Server. Whether or not a HELiOS Vault Server has to be used depends on the specific interfaces used. The HELiOS Vault Server is the central “electronic safe” for all documents in the company. This effectively prevents direct, uncontrolled access to security-relevant files.

Special authentication and check-in/check-out mechanisms in the background effectively restrict access to the respective authorized persons and also regulate simultaneous concurrent access based on the respective access type.

The HELiOS Vault Server is also the basis for document replication if several locations are to be integrated.

What are the system and hardware requirements for the HELiOS Vault Server?

The HELiOS Vault Server can be installed either as a 32-Bit or 64-Bit application. The other minimum requirements can be found here.

Is the use of the HELiOS Vault Server mandatory?

If you work exclusively with the interfaces to HiCAD and/or Microsoft Office, the use of the HELiOS Vault Server is optional. For all other interfaces the HELiOS Vault Server must be used.

HELiOS Client

What is the HELiOS Client?

HELiOS can be integrated into a CAD system like HiCAD or SOLIDWORKS, but can also be used standalone – as the so-called HELiOS Desktop. The corresponding client must be installed locally.

What are the system and hardware requirements for the HELiOS Client?

The HELiOS Client can be installed as either a 32-Bit or 64-Bit application. The other minimum requirements can be found here.

What do I need to know before using a HELiOS Client?

Before you can start using a HELiOS Client, you need a HELiOS database server and an appropriately configured ODBC connection.

What kind of interfaces are available for the HELiOS Client?

There are a number of interfaces to different CAD systems, CAE systems and MS Office. A detailed list of all interfaced applications can be found here.

Can the HELiOS Client be operated in a virtual environment?

The HELiOS Client can also be operated on a virtual machine. When using integrated viewers, the hardware requirements of the respective viewer manufacturer must be considered. The HELiOS Client can also be run as a terminal application.

HELiOS Internet Server

What is the HELiOS Internet Server?

A HELiOS Internet Server with web sharing allows you to provide your customers and suppliers with web-based access to projects, documents and articles. Using a standard Internet browser, you can display the relevant information including a graphical preview. Even within a closed network, the HELiOS Internet server can be used very effectively. It enables instant mobile access to data and documents anywhere in the company, e.g. in production, warehouse and field service, without any special requirements for the respective technical equipment.

What are the system and hardware requirements for the HELiOS Internet Server?

The HELiOS Internet Server can be installed either as a 32-Bit or 64-Bit application. The Microsoft Internet Information Server (IIS), at least version 10.0 with ASP.NET 4.8 support, is also required. This is part of Windows, but must be installed/activated separately before installing the HELiOS Internet Server. The other minimum requirements can be found here.

Do I need the HELiOS Client to use the HELiOS Internet Server?

Yes, in addition to the IIS, a HELiOS Client (HELiOS Desktop) must be installed and set up.

What do I need for the live operation of the HELiOS Internet Server?

For the live operation of the HELiOS Internet server a (sub-)domain including a valid SSL certificate and port forwarding if necessary are required. Detailed information can be found here.

Which user must use the HELiOS Internet Server?

The HIS must use the same user that is required to access and use the HELiOS Desktop.

HELiOS Spooler

What is the HELiOS Spooler?

The HELiOS Spooler is the automation platform for processing of print, plot and conversion jobs via server as well as for other automation tasks. Using the HELiOS Spooler offers the following advantages:

  • Automatic processing of print/plot jobs with a wide range of configuration options, such as automatic assignment of output devices (printers) depending on the format size.
  • Automatic processing of conversion jobs, e.g. for automatic creation of PDF documents. The available target formats differ depending on the basic CAD system used.
  • All jobs run centrally via the HELiOS Spooler, thus reducing the workload on the local workstations of individual users. Unnecessary disturbances in daily work are thus avoided. Simultaneous use of several HELiOS Spoolers is possible.
  • Jobs can be controlled in terms of time and can be assigned priorities.
  • Current jobs, job status and job history are available in the form of result lists. Individual jobs can be repeated at any time.
What are the system and hardware requirements for the HELiOS Spooler?

The HELiOS Spooler is basically a 64-Bit application. The same system and hardware requirements apply as for the HELiOS Client. The minimum requirements can be found here.

What is required to execute the plotting or conversion jobs?

The HELiOS Spooler requires locally installed CAD, electrical engineering or office applications to execute the plot or conversion jobs. Please keep in mind that you need the appropriate licenses to run these applications and that the hardware requirements of the respective system provider must be taken into account.

What do I have to consider regarding the size of the main memory?

The main memory should be at least as large as the main memory of the client systems used. This ensures that all the data to be processed by the HELiOS Spooler (that is, the data transferred from the Client systems to the HELiOS Spooler) can be processed successfully.

Do I have to use a server operating system?

Besides the client operating systems for Windows, server operating systems can also be used. Whether a server operating system must be used depends on the license terms for the Microsoft operating system you are using. The number of permitted simultaneous device connections is decisive here.

How many concurrent logins are allowed on the operating system?

Windows 7 and later allows 20 concurrent logins to the operating system. In this case, you must ensure that there are enough free logins left over in addition to the existing logins that can be used by the respective Print Clients of the Client computers.

Can the HELiOS Spooler be operated in a virtual environment?

The HELiOS Spooler can be operated on a virtual machine. However, the parallel installation of CAD, electrical engineering or office applications may be restricted by the respective system manufacturer. With regard to graphics functionality, performance and integration of printers, virtual environments may have limitations.

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