Monday - Thursday:
8:00 am - 5:00 pm
Friday:
8:00 am - 3:00 pm
To ensure that you can always work with the latest features without any problems, each version of HiCAD and HELiOS goes through a product life cycle.
Major Release
This is the main version and first delivery of a new product cycle, e.g. HiCAD 2020 - Version 2500.0.
Service Pack
Includes further developments of the current product cycle. Known problems are fixed and new or existing functionalities are extended.
Patch
Contains corrections of known problems, but no new functionalities.
Hotfix
Solves critical problems and is provided at short notice if necessary. A hotfix does not include any new functionalities.
A product is available to you as long as new versions of it are created. During this period, the ISD will provide you with comprehensive support!
*Customers with a software maintenance contract are entitled to free support from our hotline. This applies to the last two major releases. Any other support is subject to a charge!
The End of Life (EOL) of a product ends when we no longer provide technical support or make new product downloads available. After that, support for the respective product is limited exclusively to information on our website and in the forum. If the problems cannot be solved using these tools, we recommend that you upgrade to the latest product version.
Product | Major Release | Last Service Pack | Last patch | Hotline support | New Service Packs available | New patches available | EOL* |
---|---|---|---|---|---|---|---|
HiCAD 2020 | Feb. 2020 | Sep. 2020 | Nov. 2021 | ![]() |
![]() |
![]() |
Feb. 2022 |
HiCAD 2019 | Feb. 2019 | Okt. 2019 | Nov. 2020 | ![]() |
![]() |
![]() |
Feb. 2021 |
HiCAD 2018 | Feb. 2018 | Sep. 2018 | Nov. 2019 | ![]() |
![]() |
![]() |
Feb. 2020 |
HiCAD 2017 | Feb. 2017 | Okt. 2017 | Nov. 2018 | ![]() |
![]() |
![]() |
Feb. 2019 |
HiCAD 2016 | Feb. 2016 | Okt. 2016 | Nov. 2017 | ![]() |
![]() |
![]() |
Feb. 2018 |
Product | Major Release | Last Service Pack | Last patch | Hotline support | New Service Packs available | New patches available | EOL* |
---|---|---|---|---|---|---|---|
HELiOS 2020 | Feb. 2020 | Sep. 2020 | Nov. 2021 | ![]() |
![]() |
![]() |
Feb. 2022 |
HELiOS 2019 | Feb. 2019 | Okt. 2019 | Nov. 2020 | ![]() |
![]() |
![]() |
Feb. 2021 |
HELiOS 2018 | Feb. 2018 | Sep. 2018 | Nov. 2019 | ![]() |
![]() |
![]() |
Feb. 2020 |
HELiOS 2017 | Feb. 2017 | Sep. 2017 | Nov. 2018 | ![]() |
![]() |
![]() |
Feb. 2019 |
HELiOS 2016 | Feb. 2016 | Sep. 2016 | Nov. 2017 | ![]() |
![]() |
![]() |
Feb. 2018 |
* End of Life
We use cookies to offer you an optimal user experience while visiting our webpages. This includes cookies which are mandatory for the operation of the page and the control of our commercial corporate goals, and cookies which are only used for statistical purposes, comfort settings or the display of personalized contents. You can decide yourself which cookie categories you want to accept. Please note however that, depending on the settings you chose, not all functionalities of the page may be available any more.
For further information please read our Data Protection notice.