Competent assistance by the ISD support team

Technical Support

If you need any help in your daily tasks, competent contact persons and a multitude of information will be available to you at any time – you can call us, contact other users in our forum, browse through the Online Help, watch explanatory videos or read some useful background information. Below please find an overview of the most important links.

Telephone Support

Contact our hotline by phone:

tl_files/isd/images/isdgroup/Support/Technischer Support/flag_german.png   +49-(0)231-9793-166

tl_files/isd/images/isdgroup/Support/Technischer Support/flag-dutch.png   +31-(0)73-615-3-888

tl_files/isd/images/isdgroup/Support/Technischer Support/flag_switzerland.png   +41-(0)32 624 13 47

tl_files/isd/images/isdgroup/Support/Technischer Support/flag_austria.png   +43-(0)732 9015 1818

Availability of our hotline

Monday - Friday:
8:30 am – 5:00 pm

Online Support

Online Help & Remote Maintenance

Online Help
Online Help for HiCAD, HELiOS and HELiCON

Remote Maintenance
Direct support on your screen via remote maintenance

ISD Wiki

Information in the Wiki

Downloads
Current and old full versions, Service Packs, Viewer etc.

Forum
Exchange experience with other users

HiCAD System and Hardware Requirements
Read the HiCAD System Requirements to find out whether your computer meets the requirements for the chosen software package.

HELiOS System and Hardware Requirements
Read the HELiOS System Requirements to find out whether your computer meets the requirements for the chosen software package.

Tips&Tricks
Useful tips and tricks for our software solutions HiCAD, HELiOS and HELiCON

FAQs
Answers to frequently asked questions about our products

Whitepaper
Further information about our software solutions HiCAD, HELiOS and HELiCON

If you have not signed up as a customer for the Wiki yet, please read the information given on the start page wiki.isdgroup.com. For your uploads you can still use your old customer login data.