Full service from one source: Know-how and quality service
We are always there to help you – with our comprehensive service portfolio we can provide you, in each stage of your project, with exactly the type of help you require. It is our aim to offer our customers a true “one-stop shop”, consisting of our CAD and PDM solutions one the one hand, and the accompanying, tailor-made services on the other hand. As the developer of our software products we know exactly how to optimally exploit their potential. Our trainers and hotline staff stay always in contact with our software development department and have therefore a very profound knowledge of our products. The same applies to our consultants and sales agents, who can give you competent answers to your technical questions, and also have permanent, direct access to the know-how of our software development department.
Training and Hotline: Support and assistance for our users
No company is exactly like any other: Each company has its own, individual processes, aims, challenges and training requirements. We therefore offer a wide range of training courses for both beginners and advanced HiCAD or HELiOS users. Our training course portfolio is optimally supplemented by special, industry-specific or version-specific trainings. Our qualified trainers will help you achieve maximum productivity and efficiency at your company, since our training courses are the ideal preparation for your tasks!
And after the training our experts in the hotline will be available to answer all questions that may arise in the daily use of our software products.
Well advised from start to finish
In our pursuit of optimal solutions we will focus on a close cooperation with our customers and an efficient consulting right from the start. We will make a careful record of your individual requirements and guide you through the entire process. Whether simple tasks or complex projects: Our specialists will be there to help you - from CAD data transfer, document, workflow and location management through to automation processes and ERP integration.
Even after roll-out, we will stay in touch with you to provide further support in the productive and optimisation phase, thus forming a long-lasting partnership with you. Our staff members are experienced specialists who know exactly what is relevant to the requirements of your company. Our consulting services will not just be provided on a merely strategic level; if desired, we will plan, down to the last detail, the way in which your solution has to work.