Your Software Also Needs Maintenance
Every software subsists on the feedback from many users of practical experience. Your suggestions for improvements and wishes affect our new CAD and PDM/PLM Versions every year. These new and further developments bring our software solutions HiCAD and HiCAD to life and can be found in regular updates.
Therefore, our CAD and PDM/PLM solutions HiCAD and HELiOS require regular maintenance. They have to be adjusted to the fast-paced hardware and software development, as well as to new guidelines, norms, regulations or provisions which you as a user face on a daily basis and over and over again. If you want to keep your most important work tool up to date, you can conclude a software maintenance contract.
Access to Current Software Versions
With a software maintenance contract you have access to the current technology at all times and you profit immediately from all new developments and product improvements. Service Packs and updates are always at your disposal in our wiki's download area. In order to never miss an update you have the opportunity to sign up for our special download newsletter. This means that you will be fully informed about all news.
Technical Support by Qualified Employees
You receive competent support and technical consulting by the highly qualified employees of our hotline. Our support team is happy to help you with the solution of your questions arising from everyday application. Depending on the level of difficulty of your request, the hotline can also fall back on the know how from the development department during the problem-solving process. Do not hesitate to contact us via phone or email - we will find an answer as quickly as possible.
Quick Remedy via Remote Maintenance
Some questions can be answered quickly and easily by remote maintenance, hence when our support employees inspect your desktop and access your computer with your permission. In this manner we can analyse complicated questions better and show you possible solutions right away.
The Support Tip
In order for us to be able to help you even faster, it is important to have the following key data ready:
Customer number, software version, operating system as well as your hardware configuration. Short written notes or screenshots accelerate our support team's answer.
Your Advantages at One Glance
- Fast access to the newest developments
- First-hand know how
- Prime hotline support and technical consulting
- Short paths, direct contact
Well-Informed With Every Update
A new software version always entails new and improved features - but what has been changed? Which new tools are now available or have been improved?
Whether as News with the most important branch highlights, in our ShortClips regarding the most interesting new developments or as PDF complete overview via the ISD Online Help. We inform you in detail about all updates of our CAD and PLM solutions. Additionally, we offer free webinars on a regular basis - here, also, with the most important highlights of HiCAD and HELiOS.
We will be pleased to advise you non-committally!
Do you want to have access to numerous updates and the technical support, or use the help of the remote maintenance in the future? Then do not hesitate to arrange a non-binding appointment with one of our employees. We are pleased to advise you individually on the possibilities and advantages of an ISD software maintenance contract.