The ISD Software und Systeme GmbH takes the protection of your personal data very seriously. We keep strictly to the rules of data protection laws. Personal data are only collected to a technically necessary extent on this website. In no case will the collected data be sold or passed on to any third parties for any other reasons. The following declaration provides an overview of how this protection is ensured, which kind of data and for which purpose data are collected.
1. Collection and processing of non-personal data
When you visit our websites, our web servers will by default store the name of your Internet Service Provider (or IP address, respectively), the website from which you visit us, the web pages of our website that you visit, information about the Internet browser and operation system that are used, and the date and duration of your visit. These data are non-personal, anonymized data. We use these data for the purpose of technical administration of the website, and for statistical evaluations of its utilization.
We use these technical access data to constantly enhance the attractiveness, user-friendliness and contents of our web pages, and to detect technical problems that might occur on our website.
a. Google Analytics
We use the Open Source Web Analysis Software Piwik to evaluate the traffic of visitors on our websites (isdgroup.com, wiki.isdgroup.com, forum.isgroup.com und help.isdgroup.com). Piwik uses so-called cookies, i.e. text files that are saved on your computer, enabling an analysis of your use of the website.
The information on your use of this website created by the cookie (including your anonymized IP address) will be transmitted via the Internet to our server where it is stored. As the data are stored in an anonymized form it is not possible to assign them to the corresponding persons. The data will neither be passed on to third parties nor stored on any other servers.
We will use this information to evaluate the use of the website and analyze the activities of website visitors.
By using this website, you express your consent to the processing of data collected about you in anonymized form for the purposes of analysis.
3. Opt-out Piwik
You can withdraw your consent to the recording of your activities on our website by the web analysis software Piwik. You can do this as follows:
- deactivate, via the corresponding setting of your Internet browser, the possibility to install cookies via websites on your system.
You may choose not to have a unique web analytics cookie identification number assigned to your computer to avoid the aggregation and analysis of data collected on this website. To make that choice, please click below to receive an opt-out cookie. You are currently opted in. Click here to opt out.
4. Use, transmission and purpose limitation of personal data
If you wish to subscribe to our Newsletter, you need to provide us with your E-mail address, and your confirmation that you are the owner of the specified E-mail address, and that you agree to receive our Newsletter. These data will only be collected to enable us to send you the Newsletter and to document our entitlement to do so. The data will not be passed on to any third parties. You can unsubscribe from our Newsletter and withdraw your consent to the saving of your E-mail address at any time.
b. Online forms
We will collect the personal data that you provide to us when using our online forms (orders of trial versions or student versions, ticket orders, contact request, registrations for training courses, seminars, other ISD events etc.). The data you provided to us via the online forms, such as name, company, E-mail address, phone number etc., will be stored and used by us for the purpose of communication with you. Please note that the data will not be transmitted in encrypted form. Therefore, no confidential information should be sent via the contact forms.
The data will not be passed on to any third parties, neither for commercial nor for non-commercial purposes.
5. ISD Wiki
The ISD Software und Systeme GmbH has created an information pool for customers and prospects. The ISD Wiki has been designed to provide information to users and people interested in the ISD and its products. The availability of contents (Forum, Product information, Downloads, User know-how, Tips & Tricks, Tutorials, etc.) adjusts itself automatically to the user profile. As a non-registered user you have only restricted access to the contents of the Wiki. As a registered user, more contents will be made available to you. Personal data transmitted to our Wiki in the course of a registration, will be stored and used by us for the purpose of communication with you.
6. The Remote Support functionality of the ISD Group
For customers with difficult-to-diagnose issues, the ISD Group has added a remote support functionality that enables it to view a customer computer remotely via the Internet in real-time. The Citrix software “GoToAssist” is used for this purpose. This functionality is used only when authorized by the customer and while the customer is at the computer unless the customer authorizes longer durations of remote access while he or she is not at the computer. The functionality enhances the customer’s ability to explain and demonstrate the problem being experienced.
For remote support, the customer initiates a secure connection with a support engineer of the ISD Group, enabling the support engineer to either view or take control of the customer’s system. In order to create this connection, the customer will download a small client to his / her system that will communicate with the support engineer’s computer. This connection will be encrypted via a 128-bit secured socket layer to ensure that no data transmitted between the customer system and the ISD support engineer is compromised. The communication between the two computers takes place via a server at Citrix Online. Detailed information on the utilized software, including a Security Whitepaper, can be found at: www.gotoassist.com
Before the screen contents on the user’s computer are transmitted, the user will be asked if he/she wants to allow such transmission. The customer retains full control of his / her system throughout the session. If at any time during this session the customer wishes to terminate the remote connection, he / she may do so and upon termination the client will be completely removed from the customer’s system, and the ISD support engineer will no longer be able to view or access the customer’s system.
The ISD Group treats all information it receives during a remote support session as confidential and proprietary customer information received for technical support purposes.
7. Links and referenced to other websites
Our website contains links to other, external websites. Please note that we are neither responsible for the contents of websites of third parties nor for their compliance with data protection provisions.
ISD uses technical and organizational safety measures to protect your personal data collected by us against accidental or deliberate manipulation, loss, damage or unauthorized access. Our safety measures are constantly being improved in the course of technological progress.
9. Right to obtain information
You are entitled to obtain information on the personal data we stored about you at any time, including their origin, the receiver of the data and the purpose of data processing. Please contact us for this purpose in writing or by E-mail at: firstname.lastname@example.org
10. Legal effectiveness
This disclaimer shall be regarded as part of the website from which reference is made to this page. If parts or individual formulations of this text should not, no longer, or not completely, comply with the current valid legal situation, all other parts of the document shall remain unaffected regarding their content and validity.
Your trust is important to us. Therefore, we are always available to you to answer your questions concerning the processing of your personal data. If you have any questions that could not be answered by this data privacy statement, or if you wish to obtain further information on any of the topics stated herein, please contact the responsible data protection supervisor at: email@example.com